Who is the most appropriate professional for your care?
Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjunction with other Primary Care providers such as Opticians and Pharmacists, who can deliver advice and treatment within the Community, so make sure you get to see the right person, at the right time, in the right place.
This may save you time in getting the help you need and avoid arranging an unnecessary appointment with your Doctor.
Have you tried self-care?
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.
Examples of ailments best treated yourself:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Colds & Flu
There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:
Self-Referral Services – No need to see a GP or Nurse you can refer yourself!
We have provided our patients with a list of services such as Physiotherapy, Advice on money matters, Benefits, Antenatal care, Sexual Health, etc that you can self-refer to without the need to see a GP or Nurse. You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form which you can send via email or post to the service of your choice.
Need a Sick or Fit note?
Emergency appointments cannot be used to obtain a Sick or Fit note
A sick or fit note can be backdated, please discuss this when you see your GP, emergency or urgent appointments should not be used to request sick or fit notes.
Been in Hospital?
If you are off work due to a hospital admission, a sick note can be issued by the hospital to cover the period of time you were in the hospital. Once discharged, your GP can issue a sick note, based on your hospital discharge letter. If you think this is your situation, our Reception team will assist you.
If you have been sick for more than four days in a row, but less than seven, you can self–certify your illness using a SC2 form. You can obtain this form from your employer, or you can complete the HMRC online form. We do not stock hard copies of the SC2 Form. If you are unwell for more than four days you are advised to arrange an appointment to see a Doctor to assess your fitness to work.
How to count sick days
When you work out the number of days that you’ve been sick, you need to count all the days in a row you’ve been sick, including days you don’t normally work such as weekends and public holidays.
Who do I see?
Who do I see?
Provides you with information and supporting links for treatments for some of the most common conditions, services, or most suitable healthcare professional that you should see. ‘Who do I see?’, will signpost you to the most appropriate help and care.
Get immediate help from your local pharmacy
Visit a pharmacy for healthcare advice without an appointment
Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Pharmacy First at NHS Forth Valley
Stop Smoking Service
Community pharmacies give FREE advice and information about how to stop smoking.
If you want to give up smoking but don’t know where to start then don’t worry – help is at hand and it’s never too late to stop. Whatever your age, however long you’ve been a smoker, you’ll start feeling better. In fact some of the good effects are almost instant.
All Community pharmacies in Forth Valley offer 1-1 stop smoking support and free NRT (Nicotine Replacement Therapy) for up to 12 weeks for those 12 years and over.
|Conditions treated by your local Pharmacy||Additional information|
|Emergency Contraception||Community pharmacies can provide free emergency contraception, where appropriate, to females aged 13 years or over.|
|Urinary Tract Infection||Treatment is only available for women aged between 16 and 65 years old.|
|Impetigo||Treatment is only available for those aged 2 years and above.|
|Bacterial Conjunctivitis||Treatment is only available for those aged 1 year and above.|
|Vaginal Thrush||Treatment is only available for women aged between 16 and 60 years old.|
|Skin Conditions||Eczema, dermatitis, allergic reactions to insect bites). Treatment is only available for those aged 2 years and above.|
|Skin Infections||(Cellulitis, infected insect bites, nail infections).Treatment is only available for those aged 18 years and above.|
Treat Yourself Better
We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice.
No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.
Medicines in Scotland: What is the right treatment for me?
Medicines are usually prescribed by a doctor. However, other healthcare professionals can also prescribe medicines (for example dentists and some nurses, pharmacists and physiotherapists). In the video presentation “healthcare professional” is used to describe the person prescribing the medicine.
Need help with Social Care?
There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.
Advice and information is available by calling a Dental Advice Helpline.
However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.
Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.
Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
Opticians can also refer patients to Hospital if and when appropriate.
Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).
Self-help guide: Eye problems
Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help
If your optician is closed and you can’t wait until it reopens call NHS24 on 111.
If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.
Feeling low, anxious or stressed?
Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.
Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.
Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.
Need help now? Call free on 0800 83 85 87.
Our website also contains lots of help and support for your Mental Wellbeing
Need to speak with someone when the surgery is closed?
NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.
It offers you a one-stop number if you have urgent, but not life-threatening, symptoms and want a fast and easy way to get help when you need it.
You should call 111 if:
- it’s not a 999 emergency
- you think you need to go to A&E or another NHS urgent care service
- you don’t think it can wait for an appointment with your GP
- you don’t know who to call for medical help.
For less urgent health needs you should still contact your GP in the usual way. For immediate, life-threatening emergencies, continue to call 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
Mental Health crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
It’s important to use A&E only for serious injuries and major emergencies.
For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.
Get immediate help for Minor Injuries
Use your local Minor Injuries Unit if you need medical treatment or advice which does not require a visit to A&E or a medical appointment.
If you have a minor injury call MIA the Minor Injuries Assessment service on 01324 566130.
You will be offered an appointment to visit a Minor Injuries Unit or a virtual video assessment.
Available 9am – 9:30pm 7 days a week 365 days a year.
You will need to use a device such as a smartphone, tablet or computer with a webcam. At the time of your appointment, simply click on the link provided which will open a live secure chat. An experienced practitioner will then ask you questions, perhaps look at the injury and advise you on the next steps. These may be:
- Self Care Advice
- Ask you to attend the Minor Injuries Unit either same day or next day (an appointment time will be given)
- Use local services such as a Pharmacy
Injuries that ARE suitable for the Call MIA service
- Strains, sprains and suspected broken bones
- Infected wounds
- Minor burns
- Cuts and grazes
- Minor eye and ear injuries
Patients NOT suitable for the Call MIA service
- Those who need emergency care (e.g. for chest pain, loss of consciousness or severe bleeding)
- Injuries from more than two weeks ago
- Patients who are seeking a second opinion
- Children under the age of one
Arrange an appointment with the Practice Nurse
The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.
The Practice Nurse complements the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult with the Practice Nurse.
See a Nurse about: blood pressure checks, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor illness, immunisations, diabetes management, asthma care, COPD, heart care, smoking cessation, free health checks for 40-70 year olds, travel health advice, removal of stitches and clips etc.
Call the surgery on 01786 822595 to arrange an appointment with a nurse and you may be seen more quickly.
Need medical advice or treatment from one of our Doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.
Call the surgery on 01786 822595 to arrange an appointment with a doctor