Welcome to Dunblane Medical Practice

Zero Tolerance

The Practice operates a Zero Tolerance Policy. GPs and their staff have a right to care for others without fear of being verbally or physically attacked or abused. Any behaviour or language that may cause staff or other persons on the practice premises to feel offended, afraid, threatened or abused will not be tolerated and may result in removal from the Practice list or the Police being called.

Unacceptable behaviour includes (but is not restricted to)

• • The use of bad language or swearing at practice staff

• • Any physical violence towards any member of the Primary Health Care Team or other patients

• • Verbal abuse towards the staff in any form including shouting or verbally insulting the staff • Racial abuse and sexual harassment will not be tolerated within this practice

• • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

• • Unreasonable demands that impact on the work of the Practice and its team

• • Causing damage/stealing from the Practice’s premises, staff or patients

• • Obtaining drugs and/or medical services fraudulently

• • Disrespectful or offensive use of social media.

Please treat our staff with respect.

Thank you.