Dunblane Medical Practice Patient Participation Group consists of active volunteer patients working in partnership with practice staff and the General Practitioners. We work along with the doctors and practice staff to provide a patient’s perspective on the healthcare services that are offered to the community. We aim to have all age groups represented in our group.
The group was formed in June 2006 and over the years this has empowered patients to become more involved in the operation of the medical practice services and facilities offered. The group is chaired by a patient with attendance from Dr Cecilia Clark and Sue Lawson Practice Manager. We currently have 12 members on the group which includes members from Braco. We endeavour to have a high school pupil to represent young people's views.
Over the years the Patient Participation Group has been involved in the following:
- Basic Life Support Heart Start Courses
- Patient survey results
- Telephone system-discussed at meetings
- Standard patient letters reviewed to ensure that they are patient friendly
- Safety Improvement Programme in Primary Care
- Change in Practice processes-repeat prescriptions
- Review of the appointment system
- Updates from nurses and health professionals who provide services at the practice
This unique partnership between patients and the practice is essential to achieving high quality and responsive care. The group meets face to face with practice staff four times per year. A practice newsletter is produced twice a year. If you would like to receive future copies of our newsletter via Email, please register for this service via our Practice website -
MINUTES OF PPG MEETINGS
21 September 2017
20 June 2017
23 March 2017
8 November 2016
31 August 2016
18 May 2016
17 February 2016
11 November 2015
19 August 2015
18 February 2015
Celebrating the contribution of NHS volunteers
The first week of June was Volunteers' Week, an opportunity to highlight the many different ways that volunteers support health and care services in Scotland.
We shared case studies and interviews with some of the thousands of volunteers who give up some of their time to help others. They include hospital visitors, drivers and youth mentors, who help to break down communication and cultural barriers, offer peer support based on their own experience and provide a welcome listening ear.
Earlier this year, we published a Developing Volunteering Toolkit to support health and care staff to engage with colleagues and explore the concept of volunteering. It will help to prepare staff for working alongside volunteers and ensure that staff, patients and volunteers benefit from the volunteer roles.
INVOLVEMENT IN PRIMARY CARE
Patient Participation Group Awareness Week
This month also saw the annual Patient Participation Group Awareness Week, an opportunity to celebrate the role of Patient Participation Groups (PPGs) in ensuring that patients and local people have a say about how services in GP practices are planned and delivered.
Our local offices in Grampian, Tayside and Fife arranged a series of networking events bringing together PPG members to celebrate their successes and to share ideas for encouraging more people to get involved. Our Grampian office has created a useful summary of all the discussions.
We have updated the map of PPGs in Scotland on our website. If we have overlooked any others that you know about, please let us know.
Tips to Support Effective Engagement
Having been involved in over 300 service changes since 2010, providing advice to support NHS Boards to develop their communication and engagement processes, our service change team has identified its top tips to support effective engagement. These will help NHS Boards when planning engagement activities to involve local people in the development of options for making changes to services. They will also ensure that the views of potentially affected people and communities are taken account of in decision making.
Our tips include:
- Engage as early as possible in the process
- Use a variety of methods to involve people
- Think about the timing of planned engagement activity
- Explain why changes to services are being proposed
Can you think of other tips? Share your suggestions on social media using the hashtag #tips4engagement.
Gathering public views on organ donation
The Scottish Government asked us to gather public views on organ and tissue donation and transplantation, particularly on proposals for a "soft opt out" system.
We wanted to include people who might not normally respond to written consultations or who might be affected by a change in the current law, and arranged two discussion groups with young people and two with adults with a learning difficulty. Additional work was done to include the views of looked-after young people. A total of 47 people from Ayrshire & Arran, Fife, Forth Valley and Greater Glasgow and Clyde contributed their comments.
Our report helped to inform the Equality Impact Assessment and Childrens' Rights and Wellbeing Impact Assessment for the new Human Tissue (Authorisation) (Scotland) Bill which was introduced by the Scottish Government on 8 June. Detailed Parliamentary scrutiny of the Bill is likely to begin after the summer.
4th Citizens' Panel report
The report of the fourth Our Voice Citizens' Panel survey has been published.
It details findings from a survey which was carried out between December 2017 and February 2018 and covered issues including perceptions of, attitudes towards and knowledge about HIV; experiences of mental health and its stigma; and communication with health and social care professionals.
Findings from the third Citizens’ Panel survey, which asked questions about digital technologies for healthcare improvement, using and sharing personal health and social care information and access to healthcare professionals other than doctors, have contributed to the Scottish Government's Digital Health and Care Strategy published at the end of April.
New articles about public involvement
Achieving successful community engagement: a rapid realist review BMC health services research Community engagement is increasingly vital to achieving high quality, efficient and collaborative care - but health and care organisations are still searching for the most effective ways to engage. This review discusses barriers and enablers for engaging communities in the planning, designing, and/or delivering of health and care services.
Giving voice to all patients: on patients at the margins and their intention and perceived ability to complain Health care management review OpenAthens This research explores how age, disability and mental illness can affect patients' intention and ability to complain about poor treatment.
Involving citizens in disinvestment decisions: what do health professionals think? Findings from a multi-method study in the English NHS Health economics, policy and law OpenAthens Public involvement in making decisions about disinvesting in health services is widely advocated, and in some cases legally mandated. However, attempts to involve the public in other areas of health policy have led to accusations of tokenism and manipulation. Healthcare leaders in NHS England share their views regarding the involvement of citizens and local communities in disinvestment decision making.
- To access articles marked OpenAthens you need a free OpenAthens password. This is available to all NHSScotland staff, social services staff in all sectors, students whose courses include placements in health and social care, and many partners in the voluntary sector. Register for an account online.